Missing Shipment / Lost Shipment

We are sorry to hear that you have not received your package yet!

In the event that your UPS tracking number shows that your item was delivered, but you do not have it we ask that you do the following:

1. Verify that the shipping address you provided is correct
2. Check with other household members or neighbors to see if they have the package
3. Contact UPS/USPS with your tracking number to see if they have additional information to provide regarding the missing package.

If the situation has not been solved we suggest that you contact our SkinnyFit Customer Support team so we can ensure a solution.

For immediate customer support needs, please call us at 1-888-862-1758