Missing Shipment / Lost Shipment

We are sorry to hear that you have not received your package yet!

In the event that your USPS tracking number shows that your item was delivered, but you do not have it we ask that you do the following before reaching our to our Customer Care team:

1. Verify that the shipping address you provided is correct on your confirmation email
2. Check with other household members or neighbors to see if they have the package
3. Contact USPS with your tracking number to see if they have additional information to provide regarding the missing package.

If the situation has not been solved please contact SkinnyFit Customer Support team so we can ensure a solution.

For immediate customer support needs, please call us at 1-888-862-1758